FAQs

Where are Ocean Hound products made?

We import our signature ReBottled ropes from shipyards in Europe, and our leashes are handcrafted by expert ropemakers in Massachusetts. We continue to review our rope supply options from U.S. suppliers as the technology advances here in the states.

How quickly will my order ship?

Orders will ship in 2-3 business days after placing your order, unless otherwise noted on our site. We ship all packages via USPS.

Once your product is shipped, you will receive your automatic tracking number via email. Orders to the East Coast will typically be delivered in 1-3 business days, to the Midwest in 2-4 business days, and to the West Coast in 2-5 business days. 

When will my order arrive?

As we make our way out of the covid pandemic, some orders may still take longer to arrive. Rest assured, your package is on its way and we are doing all we can to get it to you. We appreciate your patience during these unusual times.

Under normal circumstances, orders to the East Coast will typically be delivered in 1-3 business days, to the Midwest in 2-4 business days, and to the West Coast in 2-5 business days.

Where do you ship for free?

We ship to the contiguous 48 states for free. For more information, visit our shipping page.

Do you ship internationally?

We currently only ship within the US. Please subscribe to our emails for updates.

What is your return policy?

With our 100% Happiness Guarantee, if you're not pleased with your Ocean Hound purchase, just contact us within 30 days of receiving your order for a refund or a replacement. Our goal is to make return shipping as easy as possible.