Shipping & Returns
Orders will ship in 2-3 business days after placing your order, unless otherwise noted on our site. We ship all packages via USPS and offer free shipping on all orders to the contiguous 48 states.
Once your product is shipped, you will receive your automatic tracking number via email. Under normal circumstances, orders to the East Coast will typically be delivered in 1-3 business days, to the Midwest in 2-4 business days, and to the West Coast in 2-5 business days.
Due to the current pandemic, some orders may take longer to arrive. Rest assured, your package is on its way and we are doing all we can to get it to you. We appreciate your patience during these unusual times.
At this time, we only ship within the US. Please subscribe to our emails for updates.
100% HAPPINESS GUARANTEE (RETURNS & EXCHANGES)
Ocean Hound's top priority is the happiness of our customers and their furry friends. That's why we offer a 100% Happiness Guarantee on all of our products.
If you're not completely happy with your Ocean Hound gear, we'll do everything in our power to solve the problem. Whether you need a replacement or a complete refund, we've got you covered.
We're committed to your happiness every step of the way. We guarantee it!
If you're not pleased with your purchase, just contact us within 30 days of receiving your order for a refund or a replacement. Our goal is to make return shipping as easy as possible.
To receive your refund, we ask that your order be returned with its original tags. We'll send you a prepaid shipping label, and once the product is checked into our warehouse, we'll issue your refund. After the return has reached our facility, please allow 5-10 business days for the funds to be credited to your account.